Question : what is platform bed ?
Answer: there are two bed system in the USA. One requires box (i.e. foundation) to put on the bed frame before you can put your mattress on. Another system does not require the box since it has enough slats on the frame. In the catalog of bed room set, the vendor will tell your selected bed that need a box or not. If your bed does not require box then it is a platform bed.
Question : can I shop on line ?
Answer: yes, you can. This is procedure how to order furniture at King Futon.
- For Indian cotton mattress, please call 408-453-2540 or email to : kingfuton@icloud.com
- Get product (SKU) numbers below catalogs and send your interested product number to kingfuton@icloud.com for your quotation. Please write your product number as normal text email, do not send links or images. Somebody at King Futon will reply and provide you the process how to order on line without come to our shop. We only deliver in San Francisco Bay Area . These include San Jose, Santa Clara county, San Francisco, Milpitas, Hayward, San Ramon,ect…
- Coaster of America catalogs: Catalogs – Coaster Fine Furniture (coasterfurniture.com)
- Furniture of America catalogs: Catalogs (foagroup.com)
Question: Do you have delivery and set up service ?
Answer: we do. The fee is depend on how many items you buy, and how complicate the items are, your address, upstairs, downstairs, ect…
Question: my mattress get molded. Why could this be happened and how to fix it?
Answer: you should check these environments condition of your mattress:
-It could be weather is cold/raining and/or your house has humid environment and does not has enough air and sunshine into your room. And
-it could be you do not remove plastic bag of the mattress and/or do not put your mattress on the futon frame or platform bed in order to provide the air for underneath of your mattress. Or forget to flip your mattress twice a week and/or forget to bring your mattress into direct sunshine once in a while.
The following links could help you to fix a molded mattress.
http://www.removeallstains.com/2013/08/how-to-remove-mold-from-mattress.html?m=1
https://www.europeanbedding.sg/blogs/articles/102508422-how-to-remove-mould-from-a-mattress
http://blacktoxicmolds.com/vinegar-kill-mold.php
Question: Do you have instruction how to take care cotton mattress ?
Answer: -Flip your cotton mattress twice a week. No plastic cover for your mattress.
-Put your cotton mattress on the futon frame or futon platform bed. Your frame should provide some air gap underneath of your mattress.
-Let your cotton mattress exposed to sunlight or direct sunlight and air as much as you can.
Question: Do you ship out of state?
Answer: yes, just Indian cotton mattress only. At this time we have following third party transportation logistic broker. You can call them and take care transportation yourself. You need to coordinate with us to schedule to ship your mattress.
ECHO GLOBAL Logistics
Contact: Mikel Facchini
ph: 248-989-1346
email: Mikel.Facchini@echo.com
Normally, broker need these information from you:
-Weight: maximum 100 pounds
-Dimension:
King size: 76″x80″x8″
Queen: 60″x80″x8″
Full: 54″x75″x8″
If your product is boxed add 3″ more for width and length .
-Your shipping address, phone.
Question: what are sizes of futon mattresses ?
Answer: There are 6 sizes. These are:
Twin :38″x75″
Twin long: 38″x80″
Full: 54″x75″
Queen: 60″ x80″
Eastern King ( also call normal King) : 76″x80″
California King: 72″x84″
All dimensions are in inches. These dimensions also apply for regular beds.
Question: How do I get the price of the merchandises?
Answer: go to “catalogs” , shop in the catalog , get item( SKU) number and email to kingfuton@icloud.com . Please do not send links or images and write your product number as normal text email.
Question: My floor is hardwood or laminate or vinyl flank, what do I need to protect my floor ?
Answer: Go to Home Depot or Lowe’s or home improvement center and buy hardwood floor protection for furniture.
Question: my mattress is too firm, how can I make it soft ?
Answer: there are couple ways you can do :
– Buy thin memory foam topper and put on the top of your mattress.
-Put soft comforter or soft blanket on top.
-If it is cotton mattress, you may try to put under direct sun light. When cotton get hot temperature it will refresh and restore the softness to certain degree.